Tag Archives: Geek Squad

BEST BUYS is a Bust

By: Wolf von Baumgart, Consumer Affairs Editor Consumers Beware! Good looking storefronts, neatly arranged shelves of trendy merchandise and low prices can be very deceptive if the store does not have a fair and honorable way of dealing with defective merchandise. On January 27, 2017 this reporter purchased a Hewlett-Packard Notebook 15-AY009DX Model X7T50UA laptop computer with 1 TB of storage for $379.99 from BEST BUYS ( on 1165 N. DuPont Highway ) in Dover, DE. It seemed to work well enough for two weeks until a weird feather-shaped distortion appeared in the upper left hand corner of the screen after normal use. The unit was not dropped nor was excessive impact or pressure applied to the touchscreen. Three days later, after gently touching the screen , I heard a faint cracking sound and the screen totally distorted. Apparently, there was a preexisting hairline crack in Read more